Shipping Policy
This policy explains how orders placed on LDM SmartTech are processed, shipped and delivered.
Order processing
Orders are typically processed within 1–2 business days (Monday to Friday, excluding US public holidays). You will receive an order confirmation email as soon as your order is placed and a separate shipping confirmation with tracking once it leaves the warehouse.
Shipping within the United States
- Free standard shipping on orders over $50.
- Orders under $50 ship at the standard rate shown at checkout.
- Products are shipped from US warehouses. Estimated delivery is 3–8 business days after dispatch, depending on the item and your location. The estimated delivery window for each product is shown on its product page.
Shipping outside the United States
We currently focus on US delivery. If you would like an item shipped elsewhere, please reach out through our Contact page before ordering and we will confirm whether it is available and what the cost would be.
Tracking your order
Every shipment includes a tracking number, sent to the email address on your order. You can also use the Track Order page on this site at any time.
Multiple items
If your order contains products stored in different warehouses, items may arrive in separate parcels. You will receive tracking for each parcel and are not charged extra for split shipments.
Delays, lost or damaged parcels
Carrier delays occasionally happen during peak periods or severe weather. If your parcel has not arrived within 10 business days of the shipping confirmation, or arrives damaged, contact us with your order number and we will investigate with the carrier and arrange a replacement or refund where appropriate.
Address accuracy
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible; once a parcel has been dispatched we may not be able to redirect it.
Questions
For anything not covered here, please use the Contact page and we will be glad to help.